Privacy Policy

Metro Acute Chiropractic (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit metroacutechiro.com, submit information through our website, communicate with us, or interact with our services.

1. Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Mailing address
• Date of birth
• Appointment information
• Insurance information
• Information submitted through contact or appointment request forms
• Other information you choose to provide to us

Non-Personal Information

When you use our website, we may automatically collect certain information, including:

• Browser type
• IP address
• Device information
• Operating system
• Website usage data
• Pages visited
• Referring website
• Date and time of visits

Health Information

We may collect health information necessary to provide chiropractic care, coordinate services, process billing or insurance claims, and perform healthcare operations.

Protected health information (PHI), when applicable, is handled in accordance with applicable privacy laws and our healthcare privacy practices.

2. How We Use Your Information

We may use the information we collect to:

• Provide chiropractic services
• Schedule and manage appointments
• Respond to questions and inquiries
• Communicate with you regarding your care or requested services
• Send appointment confirmations and reminders
• Provide customer care and account notifications
• Process payments and insurance claims
• Improve our website and services
• Maintain the security of our website
• Comply with legal and regulatory obligations
• Carry out other purposes for which you provide consent

3. SMS Text Messaging and Mobile Opt-In Data

If you provide your mobile phone number and consent to receive text messages from Metro Acute Chiropractic, we may send you SMS communications related to customer care, appointments, appointment reminders, account notifications, and other service-related communications for which you have provided consent.

Message frequency may vary. Message and data rates may apply.

You may opt out of receiving text messages at any time by replying STOP to any message. You may reply HELP for assistance or contact us directly at (303) 221-3342.

We will not sell, share, or rent your Mobile Opt-in data to any third parties for marketing or promotional purposes.

Mobile opt-in information, including your phone number and SMS consent, will not be shared with third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us deliver text messages and related communications, but only as necessary to provide those services on our behalf.

Your consent to receive text messages is voluntary and is not a condition of purchasing goods or services.

4. Sharing Your Information

We do not sell your personal information.

We may disclose information when reasonably necessary to:

• Insurance providers for billing and claims
• Service providers that assist with scheduling, billing, website hosting, communications, or other business operations
• Business associates as permitted or required by applicable law
• Legal or governmental authorities when required by law
• Protect our rights, safety, patients, or business

Service providers are only provided information reasonably necessary to perform services on our behalf.

Mobile opt-in data and SMS consent will not be sold, shared, or rented to third parties for marketing or promotional purposes.

5. Your Access to and Control Over Your Information

Depending on applicable law, you may contact us to:

• Ask what personal information we have about you
• Request that inaccurate information be corrected
• Request deletion of certain personal information
• Ask questions about how your information is used
• Withdraw certain permissions or consent
• Opt out of certain communications

You may opt out of SMS communications at any time by replying STOP.

To submit a request regarding your information, please contact us using the information provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to improve functionality, understand how visitors interact with the website, and enhance the user experience.

Cookies are small data files stored on your device. You may be able to control or disable cookies through your browser settings.

Some third-party services used on our website may also use cookies or similar technologies. Their use of information is governed by their respective privacy policies.

7. Data Security

We take reasonable administrative, technical, and physical measures designed to protect the personal information we collect from unauthorized access, disclosure, alteration, or misuse.

Access to personal information is limited to employees, contractors, and service providers who reasonably need the information to perform their responsibilities.

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

8. HIPAA and Health Information

Metro Acute Chiropractic takes the privacy of health information seriously.

To the extent Metro Acute Chiropractic is subject to the Health Insurance Portability and Accountability Act (HIPAA), protected health information is handled in accordance with applicable HIPAA requirements and our applicable healthcare privacy practices.

This Website Privacy Policy is intended to explain our online privacy practices and does not replace any Notice of Privacy Practices that may apply to protected health information.

9. Third-Party Links

Our website may contain links to websites or services operated by third parties.

Metro Acute Chiropractic is not responsible for the content, security, or privacy practices of third-party websites. We encourage visitors to review the privacy policies of any third-party websites they access.

10. Children’s Privacy

Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information online directly from children under 13 without appropriate authorization.

If we become aware that personal information has been collected from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, services, technology, or applicable requirements.

Any updates will be posted on this page with a revised Effective Date.

12. Contact Us

If you have questions about this Privacy Policy, would like to request access to or correction or deletion of your information, or have concerns about our privacy practices, please contact:

Metro Acute Chiropractic
9898 Rosemont Ave
Lone Tree, CO 80124
Phone: (303) 221-3342
Website: metroacutechiro.com